The evaluation and measurement of library services / Joseph R. Matthews.
Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
Saved in:
Main Author: | |
---|---|
Format: | Book |
Language: | English |
Published: |
Westport, Connecticut :
Libraries Unlimited,
2007.
|
Subjects: |
3 Hour Reserve - Library Service Desk
Call Number: |
Z678.85 .M37 2007 |
---|---|
Status: | Available |
Status: | Available |